Frequently Asked Question

Nothing shows in Outlook search or search is missing messages
Last Updated 3 years ago

If this happens, rebuilding the outlook search database should fix it. Outlook performs it's searches using the Windows indexing service.

  1. Close outlook
  2. Go to indexing option and click "modify"
  3. Uncheck the csc://, and mapi:// entries if they are checked (you may only have one or the otherĀ - do not change any other entries. Then click "OK"image
  4. Run the windows search troubleshooterimage
  5. Select that searches do not return results, and the troubleshooter will re-create the index.image
  6. The next time you open Outlook, searches should work.

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