Frequently Asked Question

Sometimes the ultimate destination field will be blank in a commercial invoice.

If this happens, you must add the customer ship to in step 5

To do this, scroll to the bottom of the list, and add the customer as follows - customer name should be taken from Syteline, if it is too long for the field shorten it as desired. Country Code ID, Country Name, and ISO Code can be taken from another entry for a similar customer. Contact IT if no entry for the country in question exists.